At Windry Luxe, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address when you contact us or place an order.
  • Business Information: Company name, VAT or tax details (if applicable).
  • Technical Information: IP address, browser type, device information, and website usage data.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill orders.
  • Respond to inquiries and provide customer support.
  • Send updates, promotions, or newsletters (only if you subscribe).
  • Improve our website, products, and services.
  • Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

  • Service Providers: Third-party logistics, payment processors, or IT providers who help us operate.
  • Legal Authorities: When required by law or to protect our legal rights.

4. Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your personal data (subject to legal obligations).
  • Opt out of marketing communications at any time.

7. Cookies

Our website may use cookies to improve user experience and analyze website performance. You can adjust your browser settings to decline cookies if you prefer.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Windry Luxe
4 Raven Road, Unit 1C3
London, E18 1HB, England
📧 Email: sales@windryluxe.com